Frequently Asked Questions

What type of watches are CMD Watch watches?

All of our watches are automatic and crafted to the utmost standards using premium material. Each timepiece is designed to offer both functionality and elegance, making them suitable for various occasions.

Does CMD Watch buy back products from customers?

We do not buy back pre-owned watches.

My watch stopped or is running late, what can I do?

If your watch has stopped or is running late, please ensure that it is fully winded by turning the crown 40 times completely. If the issue persists after winding, please contact our customer service team at service@cmd-watch.com for support.

Can I get information about a CMD Watch  I already own?

Please visit the product detail on this website or you can contact service@cmd-watch.com

How to collaborate with CMD Watch?

You can contact service@cmd-watch.com

How can I access the latest news and events?

To stay updated with the latest news and events, please subscribe to our newsletter. Or you can follow our social media.

Is my watch waterproof?

Yes, All CMD Watch is waterproof

How can I make sure to get a genuine CMD Watch product?

Please visit this Link and check the serial number

Where can I find the serial number of my CMD Watch?

See the back case.

How can I get my CMD Watch product repaired or serviced?

If your CMD Watch product needs repair or servicing, please contact our customer service team at service@cmd-watch.com We will guide you through the process and direct you to an authorized service center.

Is there a warranty for my CMD Watch product?

To claim a warranty issue, please visit our warranty in this Link. You can file a new claim directly through this page by providing the necessary details and submitting the required documents.